FAQs: Courses & Packages

Open your course and look at top right of your screen for “Documents.” Click “Documents” and you should see a prompt with all of the available documents for that course. The course PDF should be among those. Click on that. This will open the document in a PDF viewer. Hover the mouse over the… More

If you cannot make your scheduled class, please contact us as soon as possible by clicking here or calling us at 1-800-927-5380 on Monday-Friday, 9:00 AM – 5:00 PM Eastern. More

To get started, sign into your account by clicking here. If you don’t have an account, you can create one by clicking here. You’ll be able to add classes, track your completed hours, and access any ongoing courses right from your dashboard. Once you’re signed in, select the course you’d like to take from… More

Like individual courses, your package will be automatically added to the “My Courses” tab of your dashboard as soon as you complete your purchase. From there you’ll be able to access each individual course and complete it at your own pace. More

All purchases will appear automatically in the “My Courses” tab of your dashboard. When you’re ready to get started, click the “Open Course” button on the right of each course. You’ll be able to track your progress in the bar at the bottom of your screen. Once you’ve viewed the course material, received a… More

You can read the material at your leisure, our system will save your progress automatically. If you exit during an exam, you will be able to continue from the question you left off. More

Please contact us by using one of the methods below: Call us at 1-800-927-5380 on Monday-Friday, 9:00 AM – 5:00 PM Eastern. *CS is subject to high call volumes on Monday, Tuesday, and Friday. Email us at [email protected]. *Please allow 48 business hours for any email responses. More

If you opened your course and got a message that you cannot complete your course because the course has expired, it is most likely that the course is inactive on your account. You have 6 months from the time you open your course to complete the course. More