Replacement of defective products or products damaged during shipping
Products that are damaged during shipping or that are defective will be replaced at no charge if reported by the customer within two weeks from the shipping date. Please note: MP3s have a 5 month warranty from the ship date.
Refunds for returned physical product
A refund will be issued for the cost of all physical products returned in saleable condition within two weeks from the shipping date and accompanied by a request for refund stating the reason for the return. The seal on recorded products must remain intact in order to be eligible for refund. Shipping is non-refundable.
All requests must be received in writing and signed by the registrant.
Requests received eight weeks or more prior to the start date of a live seminar
FHEA will refund the full amount of the registration or allow a transfer on a space available basis to any other date/location. No fees will be charged.
Requests received less than eight weeks prior to the start date of a live seminar
FHEA will convert the registration to the online version of the same course. A processing fee of $25 may apply. No refunds will be issued.
No show/missed time at live seminars
Upon customer request within five business days of the last day of the live seminar, FHEA will schedule the customer for the online version of those live seminar portions not attended. A processing fee of $25 may apply. No refunds will be issued.
We recommend the latest version Firefox or Internet Explorer to view lectures and take assessments. You will have 180 days (approximately 6 months) from your registration date to complete your Online Content. Within that 180 days, you have a total of 4 attempts of access for each lecture, 2 attempts for tests, 1 attempt for evaluations, and unlimited attempts for handouts. After the 180 days are up, the class is considered expired, and content will no longer be accessible, regardless of number of attempts left. For additional questions, please email firstname.lastname@example.org
or call (800) 927-5380, option 4.
Note about Contact Hours (CH)
It is the customer’s responsibility to not use the CH for a product more than once in a licensing/renewal term.
If you have any questions or concerns, please call us at (800) 927-5380 or email email@example.com
All courses are sold for individual consumption and are non-transferrable. Selling or attempting to transfer this course to another individual are expressly prohibited and will result in immediate termination of access to online material.