If you still have questions or cannot find what you’re looking for, please contact the Fitzgerald customer service team directly via email at [email protected] or call us at 1-800-927-5380. When you call, be sure to have a valid email address on hand so that we can quickly confirm your account information.
Account Information Set Up & Retrieval
How do I access my Fitzgerald Health Online Learning Portal?
How do I change my password?
How do I edit my User Profile?
How do I setup a new account?
What should I do if I forget my password?
What should I do if I forget my username?
What should I do if I need a personal email address to create an account?
CE/Contact Hours & Certificate
Are contact hours accredited?
How are contact hours calculated?
How can contact hours be used for CME credit?
How do I get my certificate of completion?
How long does it take to get my certificate?
What do I do if there is an error on my certificate?
Why is my certificate locked?
Company Information
Contact information
Hours of operation
How can I speak with a live person?
Our core values
Course Testing
Do I need to take and pass a test to get my certificate?
How do I view my assessment results?
Why was my test not saved?
Family NP QBank FAQs
Courses & Packages
Can I print my course material?
Do I need to take the entire course in one sitting?
How do online courses work?
How do I purchase a course?
How do I reschedule my class?
How do packages work?
What do I do if I have questions, problems, or concerns about my course?
Why is my course expired?
Disabilities
Important information for people with disabilities
Live In-Person Seminars and LiveStream Courses
Important Information for Live in-Person/Livestream Review Course Attendees
What do I need to know after my live in-person/Livestream course is over?
What do I need to know before registering for a live in-person course?
What do I need to know if I take a LiveStream course?
What information will I need the day I attend a live in-person seminar?
Purchases, Refunds & Promotional Discounts
Are group discounts available?
Are there discounts available for early enrollments?
Can you email me my receipt?
Do you have promotional codes?
How do I find out what is currently on sale/discounted?
How do I request a refund or cancellation?
What is FHEA’s Best Price Policy?
Tech Help & Troubleshooting
Can I take my courses on an iPad?
Can I take online courses from different computers?
Clearing cache and cookies – Google Chrome
Clearing Cache and Cookies – iPad
Clearing cache and cookies – Mozilla Firefox
Clearing cookies and temporary internet files – Internet Explorer